Home – About Us – Quality Best Quality FAI products are manufactured using trusted, carefully selected production partners and engineered to meet or exceed original equipment (OE) specifications. Every component is designed with precision, durability and reliability in mind, ensuring consistent performance and a perfect fit for modern vehicle applications. By combining rigorous quality control with OE-level standards, we deliver parts that technicians and drivers can trust in every installation. Statement of Quality Automotive Distribution Centre LTD, trading as FAI Automotive, sources, procures, stores, packs and distributes replacement automotive parts under an all-makes programme with the FAI and Camtec brands, covering European, Japanese and Korean passenger cars and light commercial vehicles. The Directors are committed to maintaining a registered Quality Management System that meets the requirements of ISO 9001:2015. We place particular emphasis on obtaining customer satisfaction by: Treating customers with respect and in a professional manner. Responding promptly and accurately to customers’ enquiries and orders. Maintaining and improving on the quality of the products and services that the Company supplies to its customers. Ensuring that management and staff are trained to meet the requirements of the Company and its customers. Constantly striving to meet and where possible exceed customers’ expectations. We operate by setting objectives and targets for the Quality Management System. Management periodically reviews achievements against these objectives and targets and continually seeks to improve the effectiveness of the system and enhance customer satisfaction. Our Quality Management System is defined in the Quality Manual, Quality Operating Procedures, and supporting documents. This Quality Policy is communicated to and understood by personnel within the Company. It is periodically reviewed for continuing suitability to satisfy the needs of the Company, customers, other interested parties, and ISO 9001 Our Commitment to Excellence and Trust Technical Excellence u0026 Expertise We know that precision matters. FAI’s story began with racing and high-performance engineering, and that legacy of technical expertise still drives us today. Every part we provide is backed by decades of knowledge and hands-on experience. We do this because we believe your vehicle deserves components that are engineered to perform reliably, safely, and efficiently, giving you peace of mind every time you get on the road. Premium Quality Automotive Parts Quality isn’t just a promise, it’s a standard we live by. From our state-of-the-art distribution centre to our rigorous sourcing and testing, we ensure that every part meets or exceeds OE specifications. Why do we do it? Because our customers, workshops, technicians, and vehicle owners, deserve parts they can trust to fit, function, and last, no matter the make or model of the vehicle. Competitive Prices u0026 Superb Value High quality shouldn’t come at a high cost. We provide premium parts at competitive prices because keeping your vehicles running safely and reliably shouldn’t break the bank. By offering superb value, we empower our customers to maintain their vehicles with confidence, while ensuring repairs are cost-effective and long-lasting. It’s not just about parts, it’s about helping our customers succeed every day. More about FAI Learn more about FAI and discover what sets us apart as a trusted partner in the automotive aftermarket. Explore how we work, what we stand for, and how we support customers across the industry with quality products and reliable service. Find out why businesses choose to partner with us, explore our commitment to quality, or get in touch with our team to see how we can support your needs. The FAI team Meet our team! Find Out More Careers Join our team! Find Out More Get in touch Already know who you would like to speak to? Find Out More
